How long does it take for my ad to appear online?
We typically can schedule an exam of your horse within 2 business days (depending on your schedule). Once we have received payment (on-line or by mail) and you have approved the final ad, it will be posted within 24 hours.

Do I need to register if I’m just looking at horses and not buying?
We’d like you to register, but it is not required. You must register, however, to actually purchase a horse's exam.

How do I contact the seller of a horse?
The seller contact information is located at the bottom of the ad.

Is my account information protected on VetCheckedHorses.com?
At VetCheckedHorses.com, we do not share or sell any user information. We do not provide any user account or contact information for solicitation of any kind. We do not offer email addresses to anyone for any reason. We do our very best to protect your information at all times.

Rest assured, that if you sign up for a VetCheckedHorses.com account you will not begin receiving unwanted Junk/Spam mail from us.

In addition to protecting your contact information, your payment information is not saved with your VetCheckedHorses.com account on our servers. Financial information is entered securely through our payment service, PayPal.

We appreciate your business and thank you for using VetCheckedHorses.com.

Can I send you my credit card information by e-mail?
Email is not secure and credit card information should never be sent to anyone by email. Emails can be intercepted by third parties.

Please contact (916) 652-7222 with your credit card number.

My e-mail address has changed. How do I update it?
You can change your registered email address on our system (as long as the new email address is not already being used). Login and click the "My Account" link.

How can I get help?
VetCheckedHorses.com has an e-mail address (info@vetcheckedhorses.com) and a phone line (916) 652-7222 dedicated to helping you use our website. Please contact us immediately with any questions and we will help you as quickly as possible.

What is a lameness score?
The score represents an average of three scores given by veterinarians who evaluated the lameness on a circle in both directions and in a straight line. A score of 9-10 represents a horse that does not show any signs of lameness under the conditions of the exam. A score of 7-8 represents a horse that shows signs of an inconsistent lameness (just an occasional step, but not every stride) during the exam. A score of 5-6 represents a horse that shows a consistent lameness during the exam but only while trotting. A score of 3-4 represents a horse that shows a consistent lameness while walking. A score of 1-2 is a horse that has difficulty standing on the leg.